diff --git a/src/models/ticket.js b/src/models/ticket.js
new file mode 100644
index 0000000..205674b
--- /dev/null
+++ b/src/models/ticket.js
@@ -0,0 +1,60 @@
+import mongoose from 'mongoose';
+import mongoosePaginate from 'mongoose-paginate-v2';
+
+
+// Define a schema
+const { Schema } = mongoose;
+
+const TicketSchema = new Schema({
+  ticketId: {
+    type: String,
+    required: true,
+  },
+  status: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  firstName: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  lastName: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  email: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  type: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  subject: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  message: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  note: {
+    type: String,
+    trim: true,
+  },
+},
+{
+  timestamps: true,
+});
+
+
+TicketSchema.plugin(mongoosePaginate);
+
+export default mongoose.model('Ticket', TicketSchema);