diff --git a/src/models/tickets.js b/src/models/tickets.js
new file mode 100644
index 0000000..0affa4e
--- /dev/null
+++ b/src/models/tickets.js
@@ -0,0 +1,66 @@
+const mongoose = require('mongoose');
+const mongoosePaginate = require('mongoose-paginate-v2');
+
+// Define a schema
+const { Schema } = mongoose;
+
+const TicketSchema = new Schema({
+  ticketId: {
+    type: String,
+    required: true,
+  },
+  status: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  created: {
+    type: Date,
+    trim: true,
+    required: true,
+  },
+  updated: {
+    type: Date,
+    trim: true,
+    required: true,
+  },
+  firstName: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  lastName: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  email: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  type: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  subject: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  message: {
+    type: String,
+    trim: true,
+    required: true,
+  },
+  note: {
+    type: String,
+    trim: true,
+  },
+});
+
+TicketSchema.plugin(mongoosePaginate);
+
+
+export default mongoose.model('Ticket', TicketSchema);