diff --git a/src/controllers/ticket.js b/src/controllers/ticket.js
new file mode 100644
index 0000000..26b8839
--- /dev/null
+++ b/src/controllers/ticket.js
@@ -0,0 +1,128 @@
+import TicketModel from '../models/ticket';
+
+
+export const getAll = (req, res, next) => {
+  const { page, status, id } = req.query;
+
+  const filter = {};
+
+  if (status) {
+    filter.status = status;
+  }
+
+  if (id) {
+    filter.ticketId = id;
+  }
+
+  const options = {
+    limit: 5,
+    page: Number.parseInt(page, 10) || 1,
+    sort: { createdAt: -1 },
+  };
+
+
+  TicketModel.paginate(filter, options, (err, result) => {
+    if (err) {
+      next(err);
+    }
+    if (result.docs.length) {
+      res.json({
+        status: 'success',
+        message: 'Tickets found',
+        currentPage: result.page,
+        totalPages: result.totalPages,
+        hasNextPage: result.hasNextPage,
+        totalDocs: result.totalDocs,
+        data: result.docs,
+      });
+    } else {
+      res.json({
+        success: false,
+        message: 'Tickets not found',
+      });
+    }
+  });
+};
+
+
+export const updateById = (req, res, next) => {
+  const { ticketId } = req.params;
+  TicketModel.findOneAndUpdate({ ticketId }, req.body, { new: true }, (err, ticket) => {
+    if (err) {
+      next(err);
+    }
+    res.json({
+      status: 'success',
+      message: 'Ticket updated',
+      data: ticket,
+    });
+  });
+};
+
+export const deleteById = (req, res, next) => {
+  TicketModel.findByIdAndRemove(req.params.ticketId, (err, ticket) => {
+    if (err) {
+      next(err);
+    }
+    res.json({
+      status: 'success',
+      message: 'Ticket deleted',
+      data: null,
+    });
+  });
+};
+
+
+export const getById = (req, res, next) => {
+  const { ticketId } = req.params;
+
+  TicketModel.findOne({ ticketId }, (err, ticketInfo) => {
+    if (err) {
+      next(err);
+    }
+
+    if (ticketInfo) {
+      res.json({
+        success: true,
+        message: 'Ticket Found',
+        data: ticketInfo,
+      });
+    } else {
+      res.status(404).send({
+        success: false,
+        message: 'Ticket Not Found',
+      });
+    }
+  });
+};
+
+
+export const create = (req, res, next) => {
+  const generatedTicketId = Math.random().toString(36).substr(2, 9);
+
+  const ticketMod = new TicketModel({
+    ticketId: generatedTicketId,
+    status: 'open',
+    firstName: req.body.firstName,
+    lastName: req.body.lastName,
+    email: req.body.email,
+    type: req.body.type,
+    subject: req.body.subject,
+    message: req.body.message,
+  });
+
+  ticketMod.save((err, ticket) => {
+    if (err) {
+      next(err);
+      return;
+    }
+
+    res.json({
+      success: true,
+      message: 'Ticket added',
+      data: {
+        ticketId: generatedTicketId,
+      },
+    });
+  });
+};